Enjoyn ensures top-notch video communication with privacy and accessibility as a driving force. A highly customizable application with video calling and scheduling features, Enjoyn began its journey as an application for healthcare providers.

With increasing workloads on healthcare practitioners, Newfoundland and Labrador Centre for Health Information (NLCHI) sought a solution that would allow for online doctor consultations and scheduling. This would not only help improve the accessibility of quality healthcare but also efficiency.

In recent years, public healthcare services in Canada and world over have dealt with increased dependency of patients and higher workload for doctors. According to 2016 estimates, 41.9% of the population in Newfoundland and Labrador lived in rural areas¹. In 2020, the province had 131 doctors for every 100,000 people as compared to the national average of 242, according to Canadian Institute for Health Information. The province has also been looking to reduce patient wait times for elective treatments.

Newfoundland and Labrador Centre for Health Information (NLCHI) is tasked with delivering digital health solutions within the province, while also being responsible for providing data, insights and offer support services.

NLCHI, leveraging its existing relationship with Cisco, looked for a customized solution that focused on primarily providing effective care in a timely manner, while also ensuring privacy for doctors and patients. The Covid-19 pandemic only compounded the situation further and accelerated the need for a holistic solution.

With the initial brief in place, developers began work in the early Spring of 2021, and first up was focusing on the basics of Webex functionalities. Special attention was paid to ensure functional and visual consistency across platforms and browsers, given that the application would be accessed by users on at least two-three different devices with different screen sizes.

As the Launchcode team made progress, client feedback changed the project brief, now including a scheduling feature that would allow admin/assistants to book appointments. The change brought with itself a new set of privacy and security concerns, since email addresses and phone numbers are widely used to set up calls and communications between doctors and patients.

The developers eventually zeroed in on a privacy solution that sent email invitations to doctors and patients from a secure server, without exposing email addresses of users. The scheduling function is a web-only feature for now. Given the variance in internet bandwidth depending on user location, Enjoyn also ensures remote internet connectivity.

It supports audio capabilities on 3G networks, while video functions work seamlessly on 4G and higher networks. As development progressed, a virtual waiting room was designed. The feature allows for implementation of client-specific commercial promotions in the future.

Enjoyn does not store any user identifiable information on its servers. Only the Webex user ID and organization ID are kept besides some meeting meta data.

With the application accessible on all platforms and in areas of remote internet connectivity, long-term target is to improve patient accessibility to healthcare practitioners, reduce patient no-shows, and provide better and timely healthcare services.

Enjoyn has now been adopted by both the Cisco and Ignite sales teams as an add-on product to the Webex platform.